FAQ

Orders are processed within 1–2 business days after payment. Shipping typically takes 5–7 business days, depending on your location and carrier capacity.

The estimated total delivery time is 6–9 business days. All orders are shipped from our warehouse located in Asia.

We partner with reliable delivery companies, including DHL, An Post, Fastway, Nightline and TNT, as well as other local postal and courier services.

The carrier is selected based on the most efficient available route to your destination.

If you haven't received your tracking details within a few days of placing your order, please contact our customer support team.

Include your order number so we can check the shipping status for you.

Yes, exchanges are available for incorrect size, color or defective items.

Please contact our support team promptly with your order details and photos if needed.

Return requests must be submitted within 14 days after receiving your order.

Contact our customer support team with your order number. We will provide you with the return instructions and the correct return address.

For more information, please review our Return & Refund Policy .

Return shipping costs are the responsibility of the customer.

The cost depends on the shipping carrier you choose. We recommend using a tracked shipping service.

We accept the following payment methods:

Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay and Google Pay.

Available payment options are displayed at checkout based on your device and browser.

Yes. All payments are processed through certified secure payment providers.

Calverelle does not view or store your full card details. Your payment information is protected through encryption and trusted payment processing systems.

Customers in Ireland are charged in Euro (EUR).

Customers in the United Kingdom are charged in British Pound (GBP).

Your currency is determined by your shipping destination at checkout.